If you choose to withdraw from your purchase within the fourteen-day cooling-off period, we will refund the full cost of the item/s.

Please note that the original postage and packing costs will not be reimbursed, and you must pay the return shipping costs.

Non-returnable Items

Some items are non-returnable for hygiene reasons. If making a return during your cooling-off period, items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion.

For more information regarding non-returnable items please get in touch with the ATEF SMOKING TEAM.

If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly.